A Playbook for Improving Unemployment Insurance Delivery



This work was supported by the Families and Workers Fund, and the team is especially grateful for the support and partnership of its Executive Director Rachel Korberg and Director of Operations Nefeli Mourti.

Thank you to the following individuals and organizations for collaborating with us:

  • Rohan Amin, Chief Information Officer, JPMorgan Chase & Co
  • Dana Chisnell, in her personal capacity
  • Arnab Datta, Employ America
  • Raju Gadiraju, Chief Information Officer, North Carolina Department of Commerce Division of Employment Security
  • Dave Guarino, Office of Digital Innovation, State of California
  • Waldo Jaquith, Beeck Center for Social Impact + Innovation
  • Peter Karman, U.S. Digital Response
  • Abby McQuade, Senior Advisor and Chief Innovation Officer, Rhode Island Department of Labor & Training
  • Gillian Morejon Gutierrez, Director Strategic Planning and Outreach, NJ Department of Labor & Workforce Development
  • Giuseppe Morgana, Digital Director, New Jersey Office of Digital Innovation
  • Kevin Parker, Beeck Center for Social Impact + Innovation
  • Adam Roseman, Steady
  • Cori Zarek, Beeck Center for Social Impact + Innovation
  • Ad Hoc
  • Beeck Center for Social Impact + Innovation, Georgetown University
  • Bloom
  • Civilla
  • Employ America
  • Nava Public Benefit Corporation
  • Steady
  • U.S. Digital Response

This report was co-authored by Ryan Burke, Mikey Dickerson, Lauren Lockwood, Tara McGuinness, Marina Nitze, Ayushi Roy, and Emily Wright-Moore.

Special thanks to:

  • Vontisha Fludd for keeping all the trains running on the right tracks
  • Megan Freedman for her superhuman writing and editing
  • Cassandra Madison from Tech Talent Project for her strike team contributions
  • Adam Moorman for his beautiful and thoughtful designs
  • Melanie Rice for her technical assistance on defining and solving for equity issues in identity verification

Go to the next section: Ecosystem Survey


Supported by

The Families & Workers Fund