A Playbook for Improving Unemployment Insurance Delivery
Only 13% of government software projects over US$6m succeed.1 Both before and during the pandemic, news media has repeatedly reported on costly state unemployment insurance systems across the country — California, Florida, Massachusetts, Indiana, Pennsylvania — that went over budget, over time, resulted in lawsuits, and most importantly, failed constituents in need.2
The Contract-Awarded Labor Category (CALC) tool helps federal contracting officers and others find awarded prices to use in negotiations for labor contracts. It offers ceiling prices, fully burdened costs, services data, and worldwide rates. This tool shows actual ceiling prices awarded to various vendors at the master contract level, on the 8 eight GSA professional services schedules (including IT 70).
These are not prices paid at the task order level, which may be slightly different (e.g., to reflect a discount). Rates you see in CALC are:
Projects valued at $6M or greater, in Europe and the United States, that were completed satisfactorily, on time, and within budget. From The Standish Group’s “Haze,” based on their CHAOS database. ↩
https://themarkup.org/coronavirus/2020/07/16/unemployment-benefits-website-failures-deloitte-ibm ↩
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